Privacy policy

Privacy Policy

Doctorem USA  is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://doctoremusa.com/  or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: When you create an account, place an order, or
  contact us, we may collect personal information such as your name, email
  address, phone number, and shipping address
• Payment Information: We may collect payment details when you make a
  purchase, which are processed securely by our payment processors
• Usage Data:We automatically collect information about your interactions
  with our website, including your IP address, browser type, pages visited, and
  time spent on the site.

How We Use Your Information

We may use your information for the following purposes:

• To process and fulfill your orders.
• To communicate with you about your account or orders.
• To improve our website, products, and services.
• To send you marketing communications, if you have opted in.
• To respond to your inquiries and provide customer support.

Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party
  service providers who assist us in operating our website and providing
  services (e.g., payment processors, shipping companies).
• For Legal Reasons: We may disclose your information if required by law or
  in response to legal requests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on
our website. You can manage your cookie preferences through your browser
settings.

Your Rights

You have certain rights regarding your personal information, including:

• The right to access and request copies of your personal information.
• The right to correct any inaccuracies in your information.
• The right to request the deletion of your personal information.

To exercise these rights, please contact us at [email protected]

Data Security

We may update this Privacy Policy from time to time. We will notify you of any
changes by posting the new policy on our website. Your continued use of our
services after changes have been made constitutes your acceptance of the new
Privacy Policy.

Returns Policy

You may return most new, unopened items within 7 days of purchase for a full
refund.

Refund Processing: You should expect to receive your refund within four
weeks of returning your package, although many cases process faster. This
timeframe includes

• Transit time for us to receive your return (5 to 10 business days).
• Processing time once we receive it (3 to 5 business days).
• Bank processing time for the refund (5 to 10 business days).

Please note that return shipping costs are the responsibility of the buyer unless the
return is due to our error (e.g., incorrect or defective item).

How to Initiate a Return

To return an item, please visit our “Contact Us” page for your preferred method of
contact. Include your account and invoice details. You may also reach out via Live
Chat for assistance or leave a message using the provided form with your account
and invoice information.